Tell us about your hardest problem.
A real research engineer reads every inbound. The more specifically you can describe the workload, the licence you'd retire, or the deadline you're up against — the faster we can be useful.
Send a note for a pilot or evaluation
The form opens your mail client with a structured request. We aim to come back with substance — a scoped pilot proposal or an honest "this isn't a fit and here's why."
- Include the workload. The CAE renewal, the campaign, the tape-out.
- Include the deadline. We scope pilots around real ones.
- Include the incumbent. What you'd retire if the pilot lands.
Direct routes for everything else.
We've split the inboxes so the right pair of eyes reads your message. SLAs below are what we aim for — most inbound gets a response well inside the window.
| For | Response target | What it's for | |
|---|---|---|---|
| General | hello@apexworldlabs.com | 1 business day | Pilots, evaluations, sales conversations, and anyone who isn't sure where else to start. A real engineer reads every inbound. |
| Careers | careers@apexworldlabs.com | 1 week | Open roles, custom roles, deferred roles. Resumés welcome even if you don't see a perfect fit; mention which role family interests you. |
| Press | press@apexworldlabs.com | 1 business day | Interviews, brand assets, the company boilerplate, fact-checks and embargoes. We try to be available before the deadline rather than after. |
| Security | security@apexworldlabs.com | 1 business day · acknowledgement | Vulnerability reports, coordinated disclosure, the bounty programme. Scope, awards and safe-harbour at /security. |
| Trust & safety | safety@apexworldlabs.com | 1 business day | Misuse reports, dual-use research review, refusal-corpus extensions for sovereign customers, researcher-access applications. |
| Trust & compliance | trust@apexworldlabs.com | 2 business days | SOC 2 reports under NDA, security questionnaires, compliance attestations, sub-processor lists. |
| Privacy | privacy@apexworldlabs.com | 30 days (statutory) | GDPR / CCPA / UK-GDPR data-subject requests. Access, correction, deletion, portability, restriction or objection to processing. |
| Partnerships | partnerships@apexworldlabs.com | 1 week | Foundries, instrument vendors, CAD/EDA partners, OS distributions, academic collaborators. Tell us what you're proposing. |
| Legal | legal@apexworldlabs.com | 1 week | MSAs, DPAs, BAAs, redlines, addenda. Procurement teams welcome to start here directly. |
When you can expect to hear back.
These are targets, not contracts. Customers on the Team and Enterprise tiers have additional SLAs documented in the order form.
Same business day
Acknowledgement on security, general and press inbound. We try to come back with substance, not just a receipt.
Within a week
Careers, partnerships, legal. Pilot scoping conversations usually land here too — we want to understand the workload before we respond.
Statutory windows
Privacy and compliance requests respect the statutory window even when we can do better. Audit and reporting paths are documented.